Terms & Conditions

Booking terms, house policies, check-in instructions, and payment conditions at Innovick Residence.

Last Updated: September 2026

1. Introduction

These terms apply to your use of this website and to reservations made at Innovick Residence, Aruppola, Kandy, Sri Lanka. By using this website or making a reservation with us, you agree to them. Please read them together with our Privacy Policy and Refund Policy.

2. Use of This Website

You may use this website to browse our rooms and rates, to read information about the property and the surrounding area, and to submit a reservation enquiry. You agree not to use the site in any way that disrupts it, attempts to gain unauthorised access to it, or interferes with another visitor’s use of it.

3. Reservations & Confirmations

All room bookings made through our website or by direct communication are subject to availability and formal confirmation. Submitting the booking form reserves your room subject to that confirmation; it is not itself a completed contract. Upon confirmation, a booking confirmation with full details is sent to the email address you provided, and an SMS notification may also be sent.

If a room you have requested proves to be unavailable, we will contact you to offer an alternative room or alternative dates.

4. Guest Responsibilities

  • Provide accurate booking details, including correct names, dates, contact details and the number of guests.
  • Present valid photo identification or a passport at check-in.
  • Ensure that the number of guests occupying a room does not exceed the maximum occupancy for that room.
  • Treat the property, its fittings and its grounds with reasonable care. Guests are responsible for loss or damage caused by them or by members of their party.
  • Supervise children in their care at all times while on the premises.

5. Check-in & Check-out Policies

  • Check-in Time: 2:00 PM onwards. Valid photo identification or passport is required upon arrival.
  • Check-out Time: By 11:00 AM on the day of departure.
  • Late Check-out / Early Arrival: Subject to room availability and prior arrangement.

6. Payment & Currency Policy

Room rates are quoted in US Dollars (USD) and can be settled in USD, Euros (EUR), British Pounds (GBP), or Sri Lankan Rupees (LKR) at the prevailing exchange rate on the date of payment. Payments can be completed in cash, credit card, or bank transfer.

A 10% service charge is added to your booking total and is itemised before your booking is confirmed. Payment is collected on arrival at check-in; this website does not take payment at the time of booking and does not capture card details.

7. Cancellation & Modification

We kindly request guests to provide at least 48 hours’ notice prior to scheduled check-in if you wish to cancel or amend your reservation without fee.

Cancellations and amendments should be sent by email, telephone or WhatsApp, and are effective once we have confirmed them to you in writing. Reservations made through a third-party travel agent or online travel platform are subject to that platform’s cancellation terms.

8. Refunds

How refunds are handled, including the situations in which a refund may or may not apply and how to request one, is set out in full in our Refund Policy.

9. Rates & Availability

Rates and availability displayed on this website are subject to change until a reservation is confirmed. We make every reasonable effort to keep room descriptions, rates, photographs and availability accurate and current, but we do not warrant that every detail is free of error or omission at all times. Where an obvious error affects a booking you have submitted, we will contact you before confirming it.

10. House Rules & Guest Conduct

  • Smoking is strictly prohibited inside all guest bedrooms and indoor areas; designated smoking spots are available on outdoor garden terraces.
  • To ensure a peaceful retreat for all visitors, quiet hours are observed between 10:00 PM and 7:00 AM.
  • Pets are not permitted on the premises.
  • We ask guests to respect the residential character of the neighbourhood and the comfort of other visitors.

We reserve the right to decline or end a stay where conduct places the safety, comfort or property of other guests, our staff or our neighbours at risk.

11. Website Content & Intellectual Property

The content of this website, including its text, photographs, logo and page design, belongs to Innovick Residence or is used by us with permission. You may view and share it for personal, non-commercial purposes. Reproducing, republishing or using it commercially without our written permission is not permitted.

12. Third-Party Links & Services

This website links to and embeds services operated by other companies, including map, messaging, analytics and review services. Those services are governed by their own terms and privacy policies, and we are not responsible for their content, availability or practices. The services present on this site are listed in our Privacy Policy.

13. Disclaimer

Information about the surrounding area, including attractions, distances and travel times, is provided for general guidance and may change. Please verify opening hours, ticketing and travel arrangements with the relevant operator before you travel.

14. Limitation of Liability

Guests are responsible for their own personal belongings during their stay. To the extent permitted by applicable law, Innovick Residence is not liable for loss or damage arising from circumstances outside our reasonable control, including interruptions to utilities, transport or third-party services. Nothing in these terms limits any liability that cannot lawfully be limited.

15. Changes to These Terms

We may update these terms from time to time. The revision date at the top of this page indicates when they were last changed, and the terms in force at the time your booking was confirmed are the ones that apply to that booking.

16. Contact Information

You can also reach us through our contact page.